• Mon-Fri: 8 am - 5 pm

IT Support

With our help desk, you can have a team of IT professionals at your fingertips to provide reliable technical support for your business. We’ll be there for you whenever you need us with hassle-free remote support or an on-site visit.

Man smiling while providing IT Support

Live, Local IT Support

On-Demand IT Support When Issues Arise

Our local help desk team provides expert IT support for your end users. Your end users can contact our team whether they’re experiencing IT issues or just need answers to an IT question. Best of all most issues can be resolve quickly and remotely using our remote support tools. We can also schedule an on-site visit for any issues that cannot be resolved remotely.

End-User Tech Support

Your end users gain access to a team of experts to help resolve any IT issue such as e-mail connectivity, printing issues, software errors, and more.

Multi-Channel Communication

We make it easy for end users to submit a support ticket with our help desk team by offering multiple channels of communication. You can reach our help desk team by phone, e-mail, text, or our help button.

Unlimited Remote Support

Your business gets unlimited remote support with Managed IT Services. No more worrying about charges each time your end users contact our help desk.

Rapid Response

We understand that you need your IT issues resolved fast—and we're here to help. We answer requests the same day, so there's no more waiting for days or weeks to get a response. Most IT issues can be resolved immediately over the phone or through remote support.

Remote or On-Site Support

Most issues can be resolved quickly and remotely. However, if an issue cannot be resolved remotely, we’ll schedule an on-site visit.

Local IT Support Team

Rest easily knowing that you’re getting support from local people because our support team is based in Lafayette, LA.

We're here to make technology easy for you

Solving Common IT Issues

Hardware Issues

Resolve issues with computer hardware and accessories such as printers, scanners, webcam, and other peripherals.

Software Issues

Install software or resolve issues with an existing software.

Network Connectivity

Resolve network issues such as loss connection or unable to access network folders.

E-mail Issues

Resolve issues with Microsoft Outlook, Office 365, or Google G-Suite.

Performance Issues

Troubleshoot and resolve performance issues with your computer or network.

Tech Questions

Provide assistance or answers for any IT related questions.

Getting Support is Easy

Multiple Ways To Submit A Ticket

Help Button

The help button is your way to get in touch with us when you need help. When you tap the button, a window will pop up that asks you to describe any problems you're experiencing and take diagnostics information for us. We’re notified automatically of your request and can start working on your problem right away. (Available only for Managed IT Services clients)

E-mail

Send an e-mail to support@megabyteitsolutions.com with details of your issues along with any screenshots and the best method for contacting you.

Call or Text

Got an emergency or you're unable to contact us using any of the above? Just call or text us at (337) 944-0035.

Help Desk Button

Client Testimonials

What They're Saying

Industries We Serve

Helping You Overcome IT Challenges

We are a full service IT support company that can meet all needs of clients from various industries.

Healthcare

Oil & Gas

Manufacturing

Retail

Legal

Financial

Construction

Non-Profit

Ready for Better IT?

Get A Free IT Consultation

Let's Talk

We want to hear about your business, how you use technology, and what you want to get out of IT.

Schedule an Assessment

To ensure that your business is fully protected and can keep running smoothly, we'll perform a multi-point assessment of your current IT. This enables us to identify any security risks or areas for improvement.

Choose a Plan

Our experts will work with you to develop customized IT plan that fit your business goals and budget. If you find that we're the right fit, you can choose an IT service agreement that works best for your business.

Enjoy Your IT Experience

We’re so confident you’ll enjoy your IT experience, we guarantee it. Within days of switching, you’ll notice a huge improvement in speed, quality and reliability.

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