Remote and on-site IT support across Lafayette and the Acadiana region. Managed IT clients get unlimited remote support — no ticket caps, no hourly meters, no waiting.
No matter how your team prefers to communicate, we’ve got a channel that fits. Every request gets logged, tracked, and resolved — nothing falls through the cracks.
Pick up the phone and talk to a real person. Best for urgent issues that need immediate triage or when you need to walk through a problem step-by-step.
Email your issue to our support address and a ticket is automatically created in our system. Include screenshots or error messages for faster resolution.
One click from your desktop. Our help button app lets employees submit tickets instantly — with automatic system info and a screenshot attached — without ever leaving their workstation.
On a Megabyte IT managed services plan, your team can call, email, or click that help button as often as they need. Remote support is fully included — no per-ticket fees, no hourly overages, no bill shock at the end of the month. Just IT that works.
We resolve most issues remotely within minutes using our secure remote management platform. When the problem demands a hands-on visit, we dispatch to your location across Lafayette and the Acadiana region — no extra hassle, same great service.
The majority of IT issues can be resolved remotely — often within minutes. Using our remote management platform, we securely connect to your machine, diagnose the problem, and get you back to work without any downtime waiting for a technician to arrive.
Some problems demand a hands-on approach. Hardware failures, network cabling, equipment installations, and complex infrastructure issues are best handled in person. We dispatch across Lafayette, Broussard, and the surrounding Acadiana region.
From “my computer won’t turn on” to “our VPN stopped working before a client call,” our help desk covers the full range of day-to-day IT problems your team faces.
Slow computers, failed hard drives, bad RAM, overheating machines, broken peripherals, unresponsive monitors, and workstation replacements.
Windows errors, application crashes, update failures, software installations, license issues, driver conflicts, and operating system troubleshooting.
Internet outages, Wi-Fi drops, VPN access problems, slow network speeds, DNS issues, firewall blocks, and site-to-site connectivity failures.
Slow computers, high CPU/memory usage, startup delays, browser sluggishness, and background processes hogging resources — diagnosed and resolved.
Email not sending or receiving, spam filter false positives, Outlook configuration, account issues, shared mailboxes, and email migration.
Password resets, locked accounts, MFA setup, user onboarding/offboarding, permission issues, RDP access, and shared resource access problems.
Printer not working, driver issues, network printing configuration, scanner setup, copier connectivity, and multi-function device troubleshooting.
Not sure what's wrong? That's fine — describe the symptom and we'll figure it out. No question is too small. That's what we're here for.
We set clear expectations so your team isn’t left wondering. Response times vary by issue priority — and all managed clients get priority queue access.
| PRIORITY LEVEL | EXAMPLES | TARGET RESPONSE | CLIENT TYPE |
|---|---|---|---|
| 🔴 Critical | Server down, internet outage, ransomware, total work stoppage | Within 1 hour | Managed IT |
| 🟠 High | Email down, VPN broken, multiple users affected | Within 2 hours | Managed IT |
| 🟡 Medium | Single workstation issue, printer down, account access | Same business day | Managed IT / Break-Fix |
| 🟢 Low | How-to questions, non-urgent requests, maintenance tasks | Next business day | All clients |
Managed IT clients pay a flat monthly fee and receive unlimited remote help desk support, proactive monitoring, and priority response times — no surprise bills when something breaks. Break/Fix clients call us when they need us and pay a transparent hourly rate per incident. Both client types have access to remote and on-site support.
Response times depend on issue priority. Critical issues (server down, internet outage, ransomware) target a response within 1 hour for Managed IT clients. High priority issues like email outages target 2 hours. Most day-to-day requests are handled same business day. Break/Fix clients are handled on a best-effort basis based on current workload.
No — on-site support is available to both Managed IT clients and Break/Fix clients. Managed IT plans include on-site visits as needed within the scope of your agreement. Break/Fix clients can request an on-site dispatch and are billed at our standard hourly rate for travel and labor.
We provide on-site IT support throughout the Acadiana region, including Lafayette, Broussard, Youngsville, Carencro, Scott, Breaux Bridge, New Iberia, and Opelousas. If you're not sure whether your location is within our service area, just give us a call — we'll let you know.
There are three ways to reach us: call us directly for urgent issues, send an email to our support address and a ticket is created automatically, or use the IT Help Button installed on your desktop — one click submits a ticket with your system info and a screenshot already attached. Every request is logged and tracked in our system.
Absolutely. Remote support works regardless of where your employees are located — as long as they have an internet connection, we can connect securely to their machine. For teams spread across multiple offices across the world, we can coordinate both remote sessions and on-site visits to each location as needed.
If we determine an issue can't be resolved remotely — for example, a failed hard drive or physical hardware replacement — we'll escalate to an on-site visit. Managed IT clients won't have to re-explain the problem; we document everything in our ticketing system so the technician arrives already briefed. Break/Fix clients will be quoted on-site labor before we dispatch.
Yes. We use an enterprise-grade remote monitoring and management platform with encrypted connections. We never connect to a machine without your knowledge or consent — all remote sessions are initiated at your request. Every session is logged with a time stamp, technician ID, and activity record for full accountability.
Yes. While we're headquartered in Lafayette, Louisiana and primarily serve the Acadiana region — including Broussard, Youngsville, Carencro, Breaux Bridge, New Iberia, Opelousas, and Scott — we support businesses remotely throughout South Louisiana. Cloud-based backup management means we can monitor, manage, and respond to backup alerts regardless of your location. Call us to discuss your area and we'll let you know how we can help.
